Terms & Conditions

1. Booking & Clients

• A redeemable deposit is required to confirm bookings.
• All new clients must attend a consultation (tele or in-person consultation) before beginning treatments.
• Existing clients may book follow-up treatments directly, subject to therapist availability.

2. Cancellation Policy

• A minimum of 48 hours’ notice is required for rescheduling or cancelling appointments.
• Cancellations within 48 hours or no-shows may result in forfeiture of the deposit or a deduction from pre-paid packages.
• Reminder SMS messages are provided as a courtesy; however, attending your appointment remains your responsibility.

3. Medical Disclaimer

• All treatments are non-surgical cosmetic procedures and are not intended to diagnose, treat, or cure medical conditions.
• Individual results vary. MediDermic does not guarantee outcomes.
• Some treatments may require medical clearance prior to proceeding.

4. Refunds, Returns & Expiration

• Refunds are not available for change of mind, relocation, moving overseas, or finding lower prices elsewhere. Refunds or exchanges are only provided as required under Australian Consumer Law.
• If a refund or exchange is approved, services already redeemed will be charged at the full single-treatment price, not the discounted package price.
• All pre-paid packages and gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
• Promotional vouchers may carry shorter validity periods, clearly stated at the time of issue.
• Expired vouchers or packages cannot be extended unless required by Australian Consumer Law.
• Packages are non-transferable unless explicitly stated.

5. MediDermic Terms & Conditions

• Pre-payment is required to secure discounted package prices.
• MediDermic reserves the right to refuse service if a client is unsuitable for treatment.
• Prices, services, and promotions are subject to change without notice.

6. Website Terms of Use

6.1 Governing Law & Jurisdiction

These Terms of Use are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

6.2 Use of Website Content

• The content on this website is provided for general information only.
• MediDermic does not guarantee the accuracy, completeness, or suitability of the information for any specific purpose.
• Use of any information or material from this website is at your own risk.
• MediDermic is not liable for errors, omissions, or misdirected information, or for actions taken based on website content.

6.3 External Links

From time to time, this website may link to external sites. MediDermic is not responsible for the accuracy, reliability, or content of any external websites.

6.4 SMS & Communications

• By booking a treatment, subscribing, or providing your mobile number to MediDermic, you consent to receive SMS reminders, marketing messages, and notifications (including confirmations and review requests).
• Message frequency may vary. Consent is not a condition of purchase.
• You can opt out at any time by replying STOP or using the unsubscribe link.
• MediDermic is not responsible for message or data charges applied by your provider.

6.5 Modifications

MediDermic may update or modify these Terms of Use or website content at any time without notice. Continued use of the website after changes indicates acceptance of the updated Terms.

6.6 Website & Product Suitability

• It is your responsibility to ensure treatments, services, or information from MediDermic.com.au meet your needs.
• MediDermic does not guarantee suitability of any services or products. Please consult our staff for suitability assessments before proceeding.

7. Privacy Policy

At MediDermic, your privacy and wellbeing are our top priorities. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles. By using MediDermic.com.au, booking treatments, or engaging with our services, you consent to the practices described below.

7.1 Information We Collect

We may collect personal information such as:

• Name, date of birth, nationality, and contact details (phone, email, address).
• Medical history and updates relevant to treatments.
• Transaction and payment details (processed via secure third-party providers; we do not store card details).

7.2 How We Collect Information

• Information is collected directly from you whenever possible (online forms, in-clinic consultations, phone bookings).
• You control what you choose to share. However, if certain information—particularly medical history or medications—is not provided, some treatments may not be suitable for your safety.

7.3 How We Use Information

Your information is used only to:

• Deliver and personalise our products and services.
• Safely perform treatments based on your medical history.
• Process transactions securely.
• Send reminders, confirmations, and relevant updates.
• Improve your experience with MediDermic.

7.4 Storage & Security

• All personal information is stored securely in compliance with Australian Privacy Principles.
• We do not trade, sell, or give away your information.
• Cookies and tracking technologies may be used on our website to enhance user experience.

7.5 Marketing & Communication

• With your consent, we may send marketing communications, offers, or updates.
• You may opt out at any time via the unsubscribe link in emails or by contacting us directly.
• Appointment reminders and essential service communications will still be sent as part of your booking.

7.6 Access & Correction

• You may request access to the personal information we hold about you at any time.
• Corrections or updates can also be requested to ensure accuracy.

7.7 Updates to this Policy

This Privacy Policy may be updated occasionally. Continued use of our website or services after changes indicates acceptance of the updated terms.

All treatments carry some risks, and results can vary between individuals. While we strive for the best outcomes, they cannot be guaranteed. We recommend a consultation with a qualified dermal therapist to determine what’s right for you. Images are used with patient consent.